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Delivery / Refund policy

Delivery by Royal Mail

The Green Woman is closed over Christmas from 22nd December - 2nd January. Orders placed over that time will be posted out upon our return.

We deliver to any UK mainland and Channel Island address using Royal Mail. 

Orders up to 2kg in weight are classed as small parcels and incur a £2.95 delivery charge from Royal Mail. So for example a 100ml jar of deodorant charges £2.95 for delivery, but you can also order up to 9 jars for only £2.95 delivery charge (weight includes packagaing material). So for deliveries up to 2kg, the more you order in one go the more you save. 

Orders over 2kg in weight are classed as medium parcels and the cost for delivery will be calculated and displayed for you at checkout.

Whist we'll aim to dispatch your order with 48 hrs, during busy periods it can take up to 5 working days. Delivery usually takes 2-3 days from dispatch for UK mainland and 3-4 days for Channel Islands. 

Fit Pit is designed to melt at body temperature. During very hot weather postal vans can become too warm. We will usually send out your order after the weather has cooled, usually within 7-10 working days. 

Refund Policy

You must inspect your purchased item(s) upon delivery. If you identify any damages or shortages, please inform us by email within 7 days of delivery, providing details.

We will, as appropriate, repair, or replace, or refund the purchased item(s) or part of them.

If a purchase is made in error or you change your mind, your unopened purchased item(s) may be returned to us (postage to be paid for by the customer) within 14 days, where upon a full refund will be given.

It is rare, but if you experience any redness or soreness from using Fit Pit, this will probably indicate a sensitivity to Bicarbonate of Soda. This will mean the product is not suitable for you. Stop using the product and please contact us for a refund.

  • Christmas closure dates

    The Green Woman is closed over Christmas from 22nd December - 2nd January. Lucky us! Orders placed over that time will be posted out upon our return.

    Apologies for any inconvenience this may cause.

     

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    You can get in touch through our online enquiry form or email us at:

     

    info@thegreenwoman.co.uk


    The Green Woman Limited

    Brookfield, Cumberley Lane
    Ludlow
    Shropshire
    SY8 3LJ

    Company number: 08735844