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Delivery / Refund policy

Delivery by Royal Mail

We deliver to any UK mainland and Channel Island address using Royal Mail.

Orders up to 2 kg in weight are classed as small parcels and incur a £3.84 (£3.20 plus VAT) delivery charge from Royal Mail. So for example, a 100ml jar of deodorant charges £3.84 for delivery, but you can also order up to 9 x 100ml jars for only a £3.84 delivery charge (weight includes packaging material). So for deliveries up to 2kg, the more you order in one go the better the value.

Orders over 2 kg in weight are classed as medium parcels and the cost for delivery will be calculated and displayed for you at checkout.

Whilst we'll aim to dispatch your order with 48 hrs, during busy periods it can take up to 5 working days. Delivery usually takes 2-3 days from dispatch for UK mainland and 3-4 days for Channel Islands.

Fit Pit is designed to melt at body temperature. During hot weather postal vans can become very warm and orders shipped during this time may melt and spoil in transit. We will send out your order after the weather has cooled, usually within 7-10 working days.

Collection

You are welcome to collect your order from our Ludlow Makery instead of having it delivered. It you want to do this then select the 'Pickup From Store' delivery option during the checkout process.

Then please email info@thegreenwoman.co.uk to arrange a date and time for collection. Our Ludlow Makery is usually open Monday to Friday and the address is:

The Green Woman
Unit 18, The Rural Enterprise Centre
Eco Park Road
Ludlow
Shropshire
SY8 1FF

Refund Policy

You must inspect your purchased item(s) upon delivery. If you identify any damages or shortages, please inform us by email within 7 days of delivery, providing details.

We will, as appropriate, repair, or replace, or refund the purchased item(s) or part of them.

If a purchase is made in error or you change your mind, your unopened purchased item(s) may be returned to us (postage to be paid for by the customer) within 14 days, where upon a full refund will be given.

It is rare, but if you experience any redness or soreness from using Fit Pit, this could indicate a sensitivity to Bicarbonate of Soda. This will mean the product is not suitable for you. Stop using the product and please contact us for a refund.

  • About us

    The Green Woman founded by two sisters in 2013 are the creators of multi-award winning Fit Pit natural deodorant and Green Cream moisturisers. Handmade in small batches in the UK. FREE FROM aluminium salts, parabens, BPAs, palm oil and petrochemicals. Certified organic, 100% natural, vegan and plastic free.

    We never use plastic and our packaging will always be recyclable, compostable or reusable.

    Find out more about The Green Woman.

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  • Contact us

    You can get in touch through our online enquiry form or email:

    info@thegreenwoman.co.uk
     

    The Green Woman Limited

    Unit 18, Rural Enterprise Centre
    Eco Park Road
    Ludlow
    Shropshire
    SY8 1FF
     

    T. 01584 817701
    Company number: 08735844